Privacy Policy

Information you give us

Opening an account means sharing details such as a username and password, your first and last name, e-mail address, date of birth and home address. During verification we may also request a copy of your ID together with proof of address. Card numbers and bank details are recorded whenever you pay in or cash out.

Why we use it

Your information lets us set up and run your account, take payments, process bets and give you support when you need it. It also helps us improve the games and services and keep play responsible, and we use it to meet our legal duties under gaming and anti-money laundering rules.

Who receives it

Payment service providers, processors and banks receive what they need to complete your transactions. Conversations with support, including e-mails and chats, can be recorded or monitored for training, quality and security purposes.

Keeping and protecting it

We hold your information for as long as your account stays open, and for longer where gaming regulation, identity checks or fraud prevention require it. Our safeguards include firewalls and intrusion prevention, encrypted connections, access controls and regular audits.

Your choices

You can ask to see, correct, restrict or delete your information, or receive it in a machine-readable format, within the limits set by gaming regulation. Marketing offers can be declined at any time through live chat, and live chat is also the place to raise any privacy concern.